Booking, Cancellation, and No-Show Policy

At The Aesthetic Room, we pride ourselves on delivering exceptional service and care to every client. To maintain the high-quality standards you expect, we have implemented a booking, cancellation, and no-show policy that respects both your time and that of our practitioners.

1. Cancellations

If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours’ notice. This allows us to offer your appointment slot to someone else.

• You can cancel or reschedule your appointment free of charge via the confirmation email you received at the time of booking, as long as it is done more than 24 hours before your scheduled time.

2. No-Shows

If you fail to attend your appointment or arrive more than 10 minutes late, it will be recorded as a no-show. Due to tight scheduling, late arrivals may not be treated, as this impacts subsequent appointments. This decision is at the discretion of your practitioner.

3. Repeat No-Shows or Last-Minute Cancellations

Clients who repeatedly cancel at the last minute or fail to attend appointments may have their ability to book online restricted.

• For these clients, all future appointments will require a 50% non-refundable deposit at the time of booking.
• Cancellations made with less than 24 hours’ notice or no-shows will forfeit this deposit without exception.

We understand that unforeseen circumstances may arise. However, this policy ensures that our practitioners can continue providing high-quality care while earning a fair living.

If you have any questions or concerns about this policy, please contact The Aesthetic Room’s management team. Thank you for your understanding and cooperation.